Frequently asked questions

No technical knowledge is required. Our step-by-step setup wizard guides you through the entire process — from creating your agent to going live with a phone number. Most businesses are fully live within 30 minutes. If you need help, our team provides free onboarding support.

A simple AI Receptionist can usually be configured the same day. Before going live, we recommend testing the greeting, FAQs, transfer rules, and fallback behavior. More complex setups such as custom CRM integration, multiple agents, and advanced routing typically take 1–3 business days.

Yes. We provide UAE (+971) local phone numbers for your AI agents. You can have a Dubai landline number, a mobile number, or port your existing business phone number to CallexAI. Numbers from other GCC countries are also available.

Yes. Trial access is available for qualified businesses so you can test call flows, voice quality, transcripts, summaries, and integrations before committing to a paid plan.

Yes. If you'd like to keep your existing business phone number, we can port it to CallexAI. This process typically takes 3–7 business days. You can also add a second number and forward calls to it.

Yes. Arabic is a first-class language on CallexAI — not an afterthought. Our agents speak Gulf Arabic fluently, including natural idioms and regional expressions. We also support Modern Standard Arabic (Fusha) if preferred. The agent can detect the caller's language automatically and switch seamlessly.

The voice is designed to sound natural and professional, with multiple male and female options for Arabic and English. We still recommend transparent disclosure where appropriate, because trust matters more than pretending the caller is speaking to a human.

Yes. You can upload PDFs, Word documents, and text files containing your FAQs, product information, service lists, pricing, and policies. Your AI agent will reference this knowledge to give accurate, specific answers to caller questions. You can update the knowledge base at any time.

Your AI is configured with fallback behavior for unknown questions. By default, it politely tells the caller it doesn't have that specific information and offers to transfer them to a human, take a message, or schedule a callback. You can fully customize this behavior.

Yes. Our system is trained on Gulf Arabic (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) as the primary dialect. It also understands Egyptian, Levantine, and other Arabic dialects to varying degrees. For businesses targeting a specific region, we can tune the model accordingly.

Your AI can transfer calls to a human at any time during the conversation. You configure specific transfer conditions (e.g., caller asks for a manager, specific keywords, certain call types) and target numbers or extensions. The AI can provide a brief summary to the receiving agent before the transfer completes. Human fallback is always available.

Yes. CallexAI can handle multiple concurrent calls, unlike a single receptionist. Exact capacity depends on your plan, phone setup, and fair-use limits, and we size this during onboarding for high-volume teams.

Yes. You can configure different greeting scripts, routing rules, and fallback behaviors for business hours, after hours, weekends, and UAE public holidays. For example, during business hours the AI qualifies leads and transfers hot ones to sales; after hours it captures details and schedules a callback.

Yes. CallexAI supports outbound calling on the Growth and Pro plans. You can upload a list of contacts and launch an outbound campaign for lead follow-up, appointment reminders, survey calls, or sales outreach. You can set call schedules, retry logic, and campaign analytics.

You can configure your agent to introduce itself however you like. Some businesses prefer transparency ('Hi, I'm Layla, your AI assistant') while others prefer a branded persona without specifying AI. In many regions, disclosure is a best practice and we recommend being transparent with callers.

We support integrations with HubSpot, Zoho CRM, Salesforce, Pipedrive, Freshsales, and custom systems through API and webhooks. During setup, we map fields such as caller name, phone number, lead score, appointment time, transcript link, and call outcome into your CRM.

Yes. Our calendar integration connects to Google Calendar and Microsoft Outlook (Office 365). During a call, your AI checks real-time availability, offers open slots, confirms bookings, and sends calendar invites and confirmation messages to both parties.

Yes. You can configure WhatsApp notifications for lead captures, appointment bookings, call summaries, and escalations. We use the official WhatsApp Business API. You can also configure automated WhatsApp messages to callers after a call (e.g., booking confirmation, follow-up link).

Yes. Our REST API is available on the Pro and Enterprise plans. You can use it to trigger outbound calls, retrieve call data, access transcripts, and build custom workflows. We also provide real-time webhooks that fire on every call event.

Your AI agent continues operating without interruption. Additional minutes beyond your plan quota are billed at AED 0.75 per minute. We send you a notification email before you reach your limit so there are no surprises.

Yes. You can change your plan at any time from your account settings. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. There are no penalties for changing plans.

Yes. Annual billing saves you up to 20% compared to monthly billing. You pay for 12 months upfront at a discounted rate. Annual plans can be cancelled for a prorated refund of the unused months.

Standard onboarding is included for published plans. Some custom projects, such as complex CRM work, dedicated telephony configuration, or enterprise security reviews, may require a scoped implementation fee that is agreed before work starts.

Call recordings, transcripts, and customer data are encrypted at rest and in transit. Access is controlled by account permissions, important actions are logged, and retention settings can be configured around your business policy.

Never. Your call data, customer information, and business data belong to you. We do not sell, rent, or share your data with third parties. We do not train our AI models on your data without explicit written consent.

CallexAI is designed with GDPR-ready workflows such as retention controls, export support, deletion requests, and data processing agreements. Compliance obligations can vary by industry and country, so regulated teams should review their final setup with their legal or compliance advisor.

Yes. You can delete individual call recordings, transcripts, and contact data from your dashboard at any time. If you cancel your account, you can request a full data export before deletion, and all your data is permanently deleted within 30 days.