Every feature your business needs to automate calls

Your AI agent answers inbound calls quickly, understands caller intent, follows your approved flow, and routes each conversation to the right next step.

Launch outbound call campaigns for lead follow-up, appointment reminders, sales outreach, and more. Configure call schedules and retry logic.

When a caller needs a human, your AI transfers to the right team member, department, or phone number with the call reason and captured details.

Configure different behaviors for business hours, after hours, weekends, and UAE public holidays. Never leave a caller without a response.

Your AI agent speaks fluent Arabic (Gulf dialect) and English. Automatically detects the caller's preferred language and responds accordingly.

Choose a natural AI voice that fits your brand — male or female, Arabic or English. Custom voice options are available on approved plans.

Upload your FAQs, product documents, service lists, policies, and price lists. Your AI will reference this knowledge to give accurate answers on every call.

Choose the underlying AI model powering your agent — optimized for different use cases like sales, support, or scheduling.

Test your agent before it goes live. Review greetings, answers, escalation rules, and booking flows so your team knows exactly what callers will experience.

Define what the AI should do when confidence is low, a caller is upset, a topic is sensitive, or a request is outside your approved scope.

Configure recording notices, AI disclosure language, opt-out behavior, and retention rules to match your business policy and local requirements.

Map caller details, lead scores, appointment data, and outcomes into your CRM fields so your team receives clean records instead of messy notes.

Every call is recorded securely. Playback any call directly from your dashboard, download recordings, or share them with your team.

Every conversation is transcribed word-for-word in real time. Search across all transcripts to find specific calls, questions, or keywords.

After each call, your AI generates a concise summary: what was discussed, what action was taken, and what the outcome was.

Track call volumes, conversion rates, agent performance, and business outcomes. Filter by agent, date range, outcome, and more.

Automatically push call data, leads, and outcomes to your CRM. Supported: HubSpot, Zoho, Salesforce, Pipedrive, and custom systems via API.

Book appointments live on calls using real-time availability from Google Calendar or Microsoft Outlook. Confirmations and reminders sent automatically.

Get instant alerts when a lead qualifies, an appointment is booked, or a call needs attention. Send automated confirmations to callers too.

Connect CallexAI to any tool in your stack. Our REST API lets you trigger calls, retrieve data, and build custom workflows. Webhooks fire on every event.

Call recordings, transcripts, and customer data are encrypted at rest and in transit, with access controls for your team.

Support compliance reviews with audit trails, retention controls, export options, and data deletion workflows.