Security Overview
CallexAI is designed for business call workflows where privacy, reliability, and human fallback matter. Final controls depend on your plan, integrations, and deployment requirements.
Data protection
Call recordings, transcripts, summaries, and caller details are protected with encryption in transit and at rest, plus account-level access controls.
Access controls
Team access should be limited by role. Operational actions such as configuration changes, data exports, and deletion requests can be reviewed through audit logs where available.
Retention controls
Retention periods should match your business and compliance needs. CallexAI supports retention planning for recordings, transcripts, summaries, and exported data.
Safe AI operations
Agents should be tested before launch and configured with fallback rules for low-confidence answers, sensitive topics, angry callers, and human escalation.
Integration security
Connected CRMs, calendars, WhatsApp, and webhooks should use least-privilege credentials and scoped permissions wherever possible.