Privacy Policy
This page explains how CallexAI handles business, caller, and call data. It is a practical summary for customers evaluating the platform and should be reviewed with your legal advisor for regulated use cases.
Information we collect
CallexAI may process contact details, business information, call recordings, call transcripts, AI summaries, appointment details, lead qualification answers, and integration data required to provide the service.
How we use data
We use data to operate AI voice agents, route calls, generate transcripts and summaries, sync records to connected tools, provide support, improve reliability, and maintain security logs.
Recordings and consent
Businesses using CallexAI are responsible for configuring recording notices, AI disclosure language, and caller consent flows that match their industry and local requirements.
Retention and deletion
Retention settings can be configured based on the plan and setup. Customers may request exports or deletion of account data, subject to legal, billing, and security obligations.
Data sharing
We do not sell customer data. Data may be shared with approved subprocessors, telephony providers, hosting providers, and connected integrations only as needed to provide the service.